Refund and Returns Policy
1. Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
3. Non-Returnable Items
Certain types of items cannot be returned:
- Custom products (such as special orders, personalized items, or OEM/ODM wholesale orders).
- Items marked as “Final Sale” or purchased during specific clearance events.
- Gift cards.
4. How to Initiate a Return
To start a return, you can contact us at [email protected].
If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
5. Return Shipping Costs
- Customer Remorse / Change of Mind: If you are returning an item because you changed your mind or ordered the wrong style/color, you will be responsible for paying the return shipping costs.
- Defective or Incorrect Items: If the item is defective, damaged, or you received the wrong item, Jadify Bags will cover the return shipping costs.
Note: As our fulfillment center is located in Guangzhou, China, international return shipping costs may vary. We recommend using a trackable shipping service.
6. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We take great pride in our leather craftsmanship and quality control, and we will swiftly resolve any manufacturing defects.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
8. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and you haven’t received the funds, please contact us.
9. Contact Us
If you have any questions concerning our return policy, please contact us at:
- Email: [email protected]
- WhatsApp: +86 15528223264
- Address: Baiyun District, Guangzhou City, Guangdong Province, China
